Privacy policy

Privacy Policy

Last updated: July 20, 2026

This policy explains how EgyptGoods, operated by Bear Appliances E-Commerce, Ltd., collects, uses and protects personal information when you visit our store, place an order or contact us.

Information we collect

  • Identity and contact details such as your name, phone number, email and delivery address.
  • Order, product, amount, payment-status and delivery information. We do not store full card numbers; an available payment provider processes them.
  • Customer service correspondence and any photos or videos you send to support an order or complaint.
  • Technical data such as IP address, device, browser, visited pages and cookies.
  • Marketing preferences when you provide consent.

How we use information

  • Accept, confirm, prepare, ship and collect payment for orders.
  • Provide support and handle returns, refunds, warranty requests and complaints.
  • Prevent fraud, protect the store and meet legal and accounting obligations.
  • Improve the site, measure performance and understand product and page use.
  • Send marketing communications where consent or another lawful basis applies, with an unsubscribe option.

Sharing

We share the minimum necessary information with Shopify, couriers, payment providers, customer service and communications tools, enabled analytics and advertising partners, advisers and authorities where legally required. We do not sell personal information for money.

Cookies and analytics

The store uses cookies needed for site operation, cart and sign-in, and may use measurement and advertising tools such as Shopify, Meta and TikTok according to the available consent settings. You can manage choices through the store privacy settings or your browser; disabling essential cookies can affect functionality.

Retention and international processing

We keep information as long as needed for orders, support, warranties, legal obligations and disputes. Some service providers may process information outside Egypt under appropriate contractual and regulatory safeguards required by applicable law.

Your rights

Subject to applicable law, you may request access, correction or deletion, object to certain processing or withdraw consent. We may verify identity and retain information required by law or to document a transaction.

Security and children

We use reasonable organizational and technical safeguards, although no transmission or storage method is completely secure. The store is not intentionally directed to children purchasing without a parent or guardian.

Contact

For privacy requests, email support@egyptgoods.com or call/WhatsApp +20 103 951 9856. Registered address: 223 El-Tayaran Street, 3rd Floor, Apartment 5, Nasr City, Cairo, Egypt.